Source: Hitesh Choudhary on

Artificial Intelligence (AI) is helping marketers predict what their customers want and is a key contributor to more seamless customer experiences. AI is often used where speed plays an important role and is essential in marketing efforts. To best communicate with customers and then serve them tailored messages at the right time, ensuring the maximum efficiency possible and without intervention from marketing team members, data and customer profiles are used by AI tools. 

In today’s customer-driven market complexities involved in decision making is increasing every day. This includes understanding customer needs and desires and aligning products to those needs and desires. A handle on changing customer behavior is vital to make the best marketing decisions. Artificial intelligence is reshaping almost all the aspects of doing business, from finance to sales and R&D to operations but the most profound impact of AI is being witnessed in the field of marketing where not only it has already created great value but experts predict it is going to change the future of marketing massively. AI marketing uses artificial intelligence and machine learning technologies to make decisions based on data collection and analysis and additional observations of trends that may impact marketing efforts. AI marketing solutions optimize and streamline campaigns while eliminating risk for human error. Marketers can leverage AI to build marketing analytics techniques to target the customers which are potential and create customized experiences for their customers. For many of today’s marketers, AI is used to perform more tactical tasks that require less human nuance and to augment marketing teams. AI is able to conduct tactical data analysis faster than its human counterparts and come to fast conclusions based on campaign and customer context. It helps the team members of the organization, give time to focus on strategic initiatives that can then inform AI-enabled campaigns. With the advent of AI and its growth at a high rate, marketers currently have to no longer wait until the end of a campaign to make the decisions, but they can make use of real-time analytics to make better media choices. In a multitude of use cases, AI is being used in marketing initiatives across a broad array of industries including financial services, healthcare, government, retail, entertainment, and more. Different results are shown or offered by each use case, from improvements to campaign performance, to enhanced customer experience, or greater efficiency in marketing operations. 

“AI is not just heading for our industry it will radically change the use of machinery we use in marketing” said by Tim Berners Lee. There are numerous ways businesses can take advantage of Artificial Intelligence and Machine Learning to create a more comprehensive marketing plan. 

Consider the following:

  • Predictive Marketing Analytics

With huge amount of data coming every second, marketing teams have a hard time analyzing and deriving insights from it. AI allows marketing teams to make the most of the data using predictive analytics, which leverages an assortment of machine learning algorithms, models, and datasets to predict the future behavior. This can be a great help for marketing teams to understand the types of products a consumer will be looking for and when and allowing them to position campaigns more accurately. Predictive Marketing Analytics help marketers know what exactly consumers are thinking, saying and feeling in real time about the products and brand. AI marketing helps organizations understand who their target audience will be and so that they can create a personalized experience for each of their customers as consumers expect companies to understand and meet their needs and expectations.

  • Smarter and faster decision making

AI helps conduct data much faster than human intervention, guarantees the accuracy, security, and enables your team to focus on strategic initiatives to make effective AI-powered campaigns. AI is able to collect and track real-time tactical data so that marketers can make decisions right at the moment without having to wait until the campaigns end. They can determine what to do next based on the data-driven reports so that the decisions will be smarter and more objective.

  • Sales forecasting

Knowing what to do next and doing it right is what every business should aim to meet customers’ expectations and earn more sales. Through this system, you can predict what customers will buy next and the quantity of a product sold. It helps you define what product to promote and promote to whom to drive higher sales.

  • Dynamic pricing

This AI is often referred to as personalized pricing. It’s a pricing strategy wherein a product’s price is determined by demand and/or supply. An application’s or website’s bot can monitor your predictive analytics use cases such as cookies, history, searches, and other activities, to provide you with real-time pricing

  • Optimization of ads

AI-based tools permit you to handle the process of A/B testing ads in a way that saves time and money, and facilitates the production of top advertisement content using the least amount of time possible, while using the algorithms of machine learning. With the help of technology, you can also retain information on customer behavior for future targeting and use the most cost-effective touchpoints to drive ROI.

  • Get AI-powered customer insights

AI is used in businesses mainly for data collection. The insights that AI collects for businesses are valuable sources for them to understand customers at their best and make customer-centered decisions. AI enables external market knowledge by analyzing the vast amount of online content on social media platforms, blogs, or other platforms. Marketers can easily create customer personas based on billions of data collected from AI algorithms. From then, customer segmentation can be done more effectively. Marketers can identify more clearly which customers should be targeted and included or excluded from the campaign, better match customers to the products they’re likely to buy, and prevent promoting irrelevant or out-of-stock products to customers.

  • Craft personalized customer experience

Brands can use AI to improve customer experience by offering personalized content and offers and top-notch support to each individual customer.AI is used to analyze the products you’ve purchased in the past and recommends products that fit your needs. This is an example of how AI improves customer experience with personalization. AI can perceive patterns too complex for our brains, its insights can show you a future before it happens. A niche, a new popular media channel, a new way of communication, a consuming habit from an upcoming generation. It is pretty much a superpower. With this knowledge, you can start planning an approach to execute as soon as it is possible. Innovation always comes with a leap, but now you have data as well as faith to count on.

Ensure data quality and privacy : AI provides you with better data acquisition and prevents this rich source of information from being harmed by cyberattacks.

Why is AI Marketing Important?

The famous US pioneer of marketing John Wanamaker coined the phrase, "Half the money I spend on advertising is wasted; the trouble is I don't know which half". Luckily for us it's no longer valid. Combining smart machines and smart people, we can ensure that every budget, large or small, is doing what it should be: increasing our clients' revenue.

AI marketing enables marketers to consolidate and analyse a huge amount of data from social media, emails, and the web faster. Marketers can then use those insights to boost campaign performance and return on investment in a shorter time frame. Essentially, AI marketing solutions optimize and streamline campaigns while eliminating risk for human error.

Uses of Artificial Intelligence (AI) in Marketing

Artificial Intelligence Marketing strategies overtook the industry in 2017 and there is no better time than the present for marketers to understand how to use this incredible technology. AI take Sales Forecasting to the Next Level, Gain a Deeper Understanding of their Consumers and Optimize Digital Advertising Campaigns. AI solutions help marketers take them a step further for deeper insight and analysis. AI can tap into the abundance of consumer data hidden in keyword searches, social profiles, and other online data, for smarter and more effective digital ads. The results are human-level outcomes and insights without the manual human labour.AI in marketing also Create Detailed Consumer Profiles, Join Real-Time Conversations with Consumers and Turns to Autonomous Marketing. You no longer need to market yourself or your business, because your AI assistant, like Amazon Echo or Apple’s Siri, can do it for you.

AI takes conversion management solutions to the next level. Marketers can now compare sophisticated inbound communication side-by-side against traditional metrics to help answer difficult strategic questions. AI helps marketers monitor these social conversations and other open forums to identify any relevant conversations.

AI solutions provide marketers with deeper knowledge of consumers and prospective clients, enabling them to deliver the right message, to the right person, at the right time. Marketers can use AI solutions to take these profiles a step further, refine marketing campaigns, and create highly personalized content.

AI trends for digital marketing


AI is Shaping Digital Marketing Artificial Intelligence will lead to a more advanced business strategy. Here are some AI facts that will literally astound you:

61% of marketers say artificial intelligence is the most important aspect of their data strategy. 80% of business and tech leaders say AI already boosts productivity. Current AI technology can boost business productivity by up to 40%.

97% of mobile users are using AI-powered voice assistants 83% of early AI adopters have already achieved substantial (30%) or moderate (53%) economic benefits

What does this mean for 2021?

Marketing needs to embrace a more customer-centric approach and transform the marketing model. It’s already automating manual and repetitive tasks. Soon it will augment human decisions. Along the way, it will add more to global GDP by 2030.

A final thought

Artificial Intelligence has made leaps and bounds since a long time ago, and it already shapes the future of marketing. It’s up to you to implement this technology in your business. But one thing for sure is that AI is the future. If you plan on running a successful online business in the coming years, using AI-powered marketing and tools is a must.

The AI-based applications have a promising future and they will create a very positive impact on marketing in terms of efficiency, customer satisfaction, speed, problem-solving and decision making. This in turn will enhance brand loyalty and generate hefty revenues for businesses.

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