An Invisible Pandemic
Imagine waking up in a city apartment where the walls echo with silence. You go through your morning routine alone, commute to work surrounded by strangers, exchange polite greetings with colleagues, and return home to a space. On paper, you're functioning perfectly. But inside, there's a gnawing emptiness that refuses to fade. This is the reality for millions of people worldwide who are experiencing what experts now call the "loneliness pandemic."
In our hyper-connected digital age, where we can video call someone across the globe in seconds and maintain hundreds of social media connections, it seems paradoxical that loneliness has become one of the most pressing public health concerns of our time. Yet the statistics paint a sobering picture. In 2024 and 2025, researchers have documented that approximately one in four adults globally report feeling lonely regularly, with some populations experiencing even higher rates.
This article explores the complex relationship between stress, loneliness, and living alone, drawing on recent scientific research, case studies, and expert opinions. Through understanding this invisible crisis, we can begin to develop strategies to address it both individually and as a society.
Defining the Problem
Loneliness is not simply about being physically alone. According to the U.S. Surgeon General's advisory on loneliness, it represents the painful gap between the social relationships we have and the ones we desire. It's a subjective feeling of disconnection, where our actual level of social interaction falls short of what we need emotionally.
Dr Vivek Murthy, who declared loneliness an epidemic in 2023, explained that this is far more than just an uncomfortable feeling. Research published by Harvard Graduate School of Education's Making Caring Common project found that loneliness involves existential disconnection, with many lonely individuals reporting that they feel fundamentally separate from others and unable to share their true selves.
Social isolation, on the other hand, is an objective measure referring to the physical separation from others and infrequent social contact. Interestingly, these two experiences don't always overlap. A person can live alone but feel socially connected through meaningful relationships. In contrast, someone living in a crowded household might still experience profound loneliness if those relationships lack depth or authenticity.
The Staggering Scale
The numbers tell a compelling story about how widespread this problem has become: Global Statistics:
Age-Specific Patterns: Research has revealed surprising patterns in who experiences loneliness most acutely. Contrary to popular belief that loneliness primarily affects the elderly, young adults are experiencing some of the highest rates:
Vulnerable Populations: Certain groups face disproportionately high rates of loneliness:
The global pandemic brought loneliness into sharp focus. During the height of COVID-19 restrictions in 2021, 47% of respondents in one national survey reported experiencing increased loneliness. While some recovery has occurred since then, with 25% of people still reporting they feel lonelier than before the pandemic, the crisis revealed the fragility of our social connections and fundamentally altered how many people think about isolation.
Interestingly, not everyone experienced increased loneliness during the pandemic. About 23% reported feeling less lonely, suggesting that for some people, the forced pause in hectic social obligations actually created space for more meaningful connections or solitude that felt restorative rather than isolating.
Historical Context and Current Trends
Living alone was relatively rare throughout most of human history. In the early to mid-20th century, it was often associated with widowhood or social disadvantage. Today, the landscape has undergone a dramatic transformation.
Historical records show that single-person households remained below 10% through the 19th century across Europe, North America, Japan, and Britain. Then, beginning in the twentieth century and accelerating in the 1960s, a dramatic shift occurred. In countries like Norway and Sweden, single-person households evolved from being rare a century ago to accounting for nearly half of all households today. Stockholm recorded a remarkable statistic in 2012: 60% of households consisted of just one person.
The trend extends across all world regions, though with significant variation:
High-Income Countries:
Developing Nations:
The demographics of solo living reveal diverse patterns:
Young Adults: In urban centres from Mumbai to Tokyo, young professionals are increasingly choosing or finding themselves living alone. This reflects several factors:
In India specifically, young professionals moving to cities like Mumbai, Bengaluru, and Delhi for career opportunities often leave behind extended family networks. A 2015 study documented this urban migration pattern, showing how traditional collectivist family structures are adapting to modern economic realities.
Middle-Aged Adults:
Older Adults:
Research has identified several interconnected factors driving this trend:
Economic Factors: National income per capita strongly correlates with single-person household prevalence. As countries become wealthier, more individuals can afford to live independently. Rising incomes, particularly among women, empower people to choose solo living arrangements. Economic transitions enabling migration from rural agriculture to urban manufacturing and services necessitate changes in living arrangements.
Cultural Shifts:
Structural Changes:
Cardiovascular Impact: A Heart Under Siege
Perhaps the most striking finding in loneliness research concerns its impact on cardiovascular health. The American Heart Association has published extensive research showing that social isolation and loneliness significantly increase the risk of heart disease and stroke.
Quantifying the Risk: The evidence is both consistent and alarming:
Dr Crystal Wiley Cené, who chaired the writing group for the American Heart Association's scientific statement on this topic, emphasised that over four decades of research have clearly demonstrated the association between social isolation, loneliness, and adverse health outcomes. Given the prevalence of social disconnectedness across the United States, she noted, the public health impact is quite significant.
Gender and Age Differences: Research reveals important distinctions in how loneliness affects cardiovascular health across demographics:
Men living alone face particular vulnerabilities. A Stanford study examining anticoagulation management in Danish patients with atrial fibrillation found that men living alone had significantly worse control of their medications and came less often to clinic appointments. The effect of being a man living alone on therapeutic outcomes was larger than the effect of known medical factors such as diabetes, depression, heart failure, or cancer.
For women, particularly postmenopausal women, the cardiovascular risks are also substantial. A study published in JAMA Network Open examined data from nearly 58,000 postmenopausal women and found that those experiencing both high social isolation and high loneliness had a 13% to 27% increased risk of cardiovascular disease compared to women with low levels of both.
Mechanisms of Harm: How does loneliness actually damage the heart? Several pathways have been identified:
A particularly striking finding from European research examined loneliness in patients with various types of cardiovascular disease. Anne Vinggaard Christensen from The Heart Centre at Copenhagen University Hospital led a study of 13,463 patients and found that loneliness was associated with doubled mortality risk in women and nearly doubled risk in men, even after controlling for factors like age, education, other diseases, body mass index, smoking, and alcohol intake.
While cardiovascular effects are among the most well-documented consequences of loneliness, perhaps the most fascinating research concerns how loneliness actually alters our immune function at a genetic level.
The Fight-or-Flight Immune Response: Dr Steven Cole and his colleagues at UCLA have conducted groundbreaking research showing that loneliness triggers a primordial biological response. When our ancestors faced isolation, it often signalled mortal danger—being separated from the protection of the group meant vulnerability to predators and other threats. Evolution appears to have hardwired a defensive immune response to this scenario.
This response, known as the Conserved Transcriptional Response to Adversity (CTRA), involves:
The Cortisol Paradox: Cortisol is often called the "stress hormone," and loneliness certainly activates stress responses. However, the relationship between loneliness, cortisol, and immunity is complex. Research by Dr Andrew Steptoe and colleagues at University College London found that while lonely individuals sometimes show elevated cortisol levels, the more significant finding was about cortisol responsivity, particularly in women.
Their study found that greater loneliness was associated with larger inflammatory responses to acute psychological stress. Women who felt lonelier showed higher production of IL-6 and IL-1Ra in response to stress tests. Paradoxically, cortisol responsivity was inversely related to loneliness in women, meaning that lonelier women were less likely to mount an effective cortisol response to stress. This suggests a dysregulation of the body's stress response system.
Real-World Health Consequences: These immune changes translate into tangible health outcomes:
Importantly, research by Dr Lisa Jaremka and colleagues demonstrated that lonely participants showed more stimulated cytokine production in response to acute stress than their less lonely counterparts. In studies of both healthy adults and breast cancer survivors, lonelier individuals exhibited greater synthesis of inflammatory cytokines when exposed to acute stressors. This reveals a proinflammatory phenotype—essentially, lonely people's immune systems are primed to overreact with inflammation.
If the cardiovascular and immune effects weren't concerning enough, mounting evidence shows that loneliness significantly increases the risk of cognitive decline and dementia, including Alzheimer's disease.
The Magnitude of Risk: A comprehensive meta-analysis published in Nature Mental Health in 2024 analysed data from more than 600,000 participants across 21 longitudinal cohorts. The findings were striking:
Critically, these associations remained significant even after controlling for depression and social isolation, establishing loneliness as an independent risk factor for cognitive decline.
The Framingham Study Findings: One of the most detailed examinations comes from the Framingham Study, one of the longest-running longitudinal cohorts in the United States. Researchers analysed 2,308 participants who were dementia-free at baseline (average age 73) and followed them for 10 years with rigorous clinical dementia surveillance.
The results were sobering:
Beyond Dementia Diagnosis: The cognitive effects of loneliness extend beyond eventual dementia diagnosis. Lonely individuals showed:
Interestingly, the relationship between loneliness and cognitive decline appears stronger in younger individuals and may have unique impacts across different cognitive domains. One study found that while loneliness significantly affected global cognition, semantic memory, perceptual speed, and visuospatial ability, it did not significantly impact episodic memory— the type of memory loss often seen as an early marker for Alzheimer's disease.
Proposed Mechanisms: How might loneliness lead to cognitive decline? Several mechanisms have been proposed:
Bidirectional Relationships: An important consideration is that the relationship between loneliness and cognitive decline may be bidirectional. Early brain changes associated with preclinical dementia might cause individuals to withdraw socially, either because of cognitive processing difficulties that make social interactions less enjoyable or because of subtle personality changes. The better longitudinal studies have addressed this by using follow-up periods of at least 2 years to exclude individuals whose loneliness might be an early symptom rather than a risk factor.
Depression, Anxiety, and Mental Health
The relationship between loneliness and mental health conditions is perhaps the most intuitive connection, yet it is also deeply complex, with causality flowing in multiple directions.
The Statistical Connection: Research from Harvard's Making Caring Common project found powerful associations:
These numbers reveal that loneliness isn't just correlated with specific mental health diagnoses—it's associated with a broader existential malaise affecting one's sense of purpose and connection to the world.
The Bidirectional Nature: Determining whether loneliness causes depression and anxiety, or whether these mental health conditions lead to loneliness, has proven challenging. The evidence suggests both pathways operate simultaneously:
Forward Direction (Loneliness → Mental Health Problems):
Reverse Direction (Mental Health Problems → Loneliness):
Longitudinal studies have confirmed this bidirectional relationship. While depression and anxiety symptoms were associated with small but significant increases in loneliness, loneliness was strongly associated with depression and anxiety symptoms at follow-up. However, the association appeared stronger with loneliness as the origin point, suggesting that loneliness may be a particularly powerful risk factor for developing mental health problems.
The Youth Mental Health Crisis: The intersection of loneliness and mental health is particularly acute among young people. Dr Daniel Knoepflmacher, a clinical psychiatrist at Weill Cornell Medicine, has warned about the long-term developmental consequences for children and teenagers growing up in increasingly digitalised environments.
Young people exposed to excessive screen time during formative years miss critical opportunities to develop social and emotional skills through unstructured play and meaningful face-to-face interactions. According to Dr Knoepflmacher, children need in-person interactions to build empathy and emotional regulation. Without those formative experiences, they risk becoming adults who struggle to navigate complex relationships.
The data bears this out. Among young adults aged 18-24, the loneliness rate is alarmingly high, with 59% reporting that it negatively affects their overall well-being. This coincides with rising rates of anxiety, depression, and other mental health concerns in this age group.
Beyond clinical mental health diagnoses, loneliness appears connected to what some researchers call a "meaning crisis"—a fundamental lack of purpose and direction in life.
The Harvard study found that lonely respondents were far more likely to report a lack of meaning and purpose. Approximately 75% of lonely adults indicated they felt their lives lacked meaning—a finding with profound implications.
Purpose and meaning in life aren't merely philosophical concerns; they're tied to tangible health outcomes. Research has shown that individuals with a strong sense of purpose live longer, have better cardiovascular health, and show greater resilience in the face of stress and adversity. When loneliness erodes this sense of meaning, it may trigger a cascade of negative effects extending far beyond mood.
The existential dimension of loneliness—feeling that one's place in the world doesn't matter or that one is fundamentally disconnected from others—may be particularly damaging because it undermines the basic human need for belonging and significance.
To understand how these forces play out in real life, let's examine the case of India's urban migration, which provides a compelling example of how rapid social change can affect loneliness and mental health.
The Traditional Context
Historically, Indian society has been structured around collectivist family systems, with extended families living together or in proximity. The concept of living alone was not just rare but often viewed negatively, associated with social disadvantage or the unfortunate circumstance of widowhood. Filial piety and intergenerational co-residence were cultural norms.
The Transformation
Beginning in the 1990s and accelerating through the 2000s and 2010s, India experienced massive urbanisation and economic transformation. Young people began migrating from rural areas and smaller towns to major metropolitan centres like Mumbai, Bengaluru, Delhi, Hyderabad, and Pune in search of education and career opportunities.
This migration created a new phenomenon: young professionals living alone, often for the first time in their family's history. Research documented a 36% growth in single-person households in urban India over a decade ending in 2015. While the overall proportion remains relatively low compared to Western countries (around 5-7% nationally), in urban centres the trend is pronounced and growing.
The Hidden Costs
Consider the hypothetical but representative case of Priya, a 27-year-old software engineer from a small town in Kerala who moved to Bengaluru for work.
Initial Experience: When Priya first arrived, the excitement of independence and career advancement overshadowed any concerns about being alone. Her days were filled with work, learning new skills, and exploring the city. Video calls with family back home seemed sufficient to maintain those connections.
Emerging Challenges: Over time, however, subtle changes emerged:
Health Impact: Within two years, Priya noticed changes:
What makes the Indian experience particularly instructive is how it highlights the importance of cultural context in loneliness research. In cultures with strong collectivist traditions, the psychological impact of living alone may be intensified because it represents a more dramatic departure from cultural norms and expectations.
Research has shown that attitudes toward living alone are more favourable in urban areas than in rural areas across Asia. However, even in cities, the actual number of people living alone remains constrained by factors including:
These constraints mean that those who do live alone may face additional psychological burdens related to feeling they've transgressed cultural expectations, even as they pursue necessary career opportunities.
Not all stories of urban migration and solo living end in loneliness and health problems, of course. Many young Indians have successfully adapted by:
Some have even reframed solo living as liberating rather than isolating. Recent research from 2025 shows a growing acceptance among Indian millennials of solitude as a component of self-care and personal development.
The Indian case illustrates several broader points about loneliness and living alone:
Medical Community Perspective
The medical establishment has increasingly recognised loneliness as a clinical concern requiring intervention. Dr Crystal Wiley Cené's work with the American Heart Association represents a paradigm shift in how healthcare providers think about cardiovascular risk factors. Her research emphasises that clinicians should routinely ask patients about the frequency of their social activity and satisfaction with their level of interactions with friends and family.
This represents a significant departure from traditional medical practice, which typically focuses on biological factors like cholesterol levels, blood pressure, and genetic risks while overlooking psychosocial dimensions of health.
Neuroscience Perspective
Neuroscientists like Dr John Cacioppo (who passed away in 2018 but whose work continues to influence the field) revolutionised our understanding of loneliness by demonstrating it's not merely a psychological state but a biological signal. Cacioppo's "Evolutionary Theory of Loneliness" proposed that loneliness functions like hunger or thirst—an aversive biological state that motivates behaviour (in this case, seeking social reconnection).
His research showed that loneliness actually changes gene expression, particularly genes involved in immune function and inflammatory responses. This work established that loneliness literally gets "under the skin," altering our biology in measurable ways.
Public Health Perspective
U.S. Surgeon General Dr Vivek Murthy's 2023 advisory declaring loneliness an epidemic represented a watershed moment in public health. By framing loneliness as a public health crisis comparable to smoking or obesity, Murthy brought unprecedented attention to the issue and legitimised it as a policy priority.
His approach emphasises that addressing loneliness requires not just individual interventions but structural changes in how communities are designed, how workplaces function, and how social policies support connection.
Sociological Perspective
Sociologist Eric Klinenberg, author of "Going Solo: The Extraordinary Rise and Surprising Appeal of Living Alone," offers a more nuanced view. His extensive interviews with single Americans revealed that many people living alone are exactly where they want to be—solo living represents a genuine life choice rather than a transitory phase or sign of social failure.
Klinenberg argues that we must distinguish between living alone and being lonely. He emphasises that modern urbanisation, improved communications, and increased wealth have made solo living not just possible but, for many, desirable. His work challenges assumptions that living alone inevitably leads to loneliness or poor outcomes.
However, even Klinenberg acknowledges that not all solo living is voluntary or positive. He identified vulnerable populations, including low-income men living in single-room occupancy facilities, who experience what he calls "defensive individualism"—social isolation born of economic disadvantage rather than chosen independence.
Developmental Psychology Perspective
Dr Daniel Knoepflmacher and other developmental psychologists emphasise the critical importance of early social experiences. Their concern centres on how digital technology may be fundamentally altering social development in children.
The worry is that children who grow up with excessive screen time and reduced face-to-face interaction may not develop the neural pathways necessary for complex social processing, empathy, and emotional regulation. If this occurs, they may enter adulthood already disadvantaged in their capacity to form and maintain meaningful relationships—potentially creating a generation at heightened risk for loneliness.
Individual-Level Strategies
Community-Level Interventions
Social Prescribing: One of the most promising innovations in addressing loneliness is social prescribing—a systematic healthcare approach that connects patients to non-medical community resources and activities. Developed and widely implemented in the United Kingdom, social prescribing involves healthcare providers (often working with "link workers" or "community connectors") who assess patients' social needs and refer them to appropriate community resources such as:
Research on social prescribing's effectiveness is encouraging. A mixed-methods evaluation of a national UK social prescribing program found:
Additional benefits included improved confidence and a sense of purpose. Social return on investment was estimated at £3.42 per £1 invested.
The key to successful social prescribing appears to be having skilled link workers who can provide personalised support and genuinely understand individuals' needs, preferences, and barriers to participation.
Urban Design and Public Spaces: How cities and communities are designed profoundly affects opportunities for social connection. Interventions include:
Intergenerational Programs: Programs that bring together different age groups can address loneliness across generations while building community cohesion. Examples include:
Transportation Solutions: For many elderly or disabled individuals, social isolation stems partly from transportation barriers. Community interventions might include:
Technology-Enabled Connection: While technology can contribute to isolation when it replaces face-to-face interaction, it can also facilitate connection when used intentionally:
Given that many adults spend the majority of their waking hours at work, workplace culture significantly impacts loneliness.
Fostering Workplace Community:
Flexible Work Policies: The rise of remote work has created new challenges around workplace loneliness. Forward-thinking companies are:
Mental Health Support:
National Strategies: Several countries have developed national loneliness strategies:
The United Kingdom appointed the world's first "Minister for Loneliness" in 2018 and developed a comprehensive strategy, including:
Japan, facing demographic challenges with a rapidly ageing population, has invested in programs to address elderly isolation, including community cafes and volunteer visitor programs.
Healthcare System Integration:
Housing and Urban Planning:
Education System:
As we look toward the future, we face a fundamental question: how do we preserve individual autonomy and freedom while maintaining the social bonds essential for health and well-being?
Reframing the Conversation
Part of addressing the loneliness pandemic involves changing how we talk about it. Loneliness shouldn't be viewed as a personal failing or character weakness but rather as a natural response to genuine social disconnection—a signal that something important is missing.
Dr Murthy's framing of loneliness as a public health crisis is helpful precisely because it shifts the conversation from individual pathology to collective responsibility. Just as we don't expect individuals to solve air pollution or ensure food safety on their own, we shouldn't place the entire burden of addressing loneliness on isolated individuals.
Embracing Complexity
We must also resist simplistic narratives. Living alone is not inherently bad, and living with others is not automatically good. What matters is whether people have meaningful connections and whether their living arrangements align with their values and needs.
Some people thrive living alone while maintaining rich social lives. Others feel lonely in crowded households. The goal isn't to push everyone toward a particular living arrangement but to ensure that whatever arrangement people choose or find themselves in, they have access to the social connections they need.
The Role of Meaning and Purpose
Addressing loneliness may require going beyond simply increasing social contact to helping people find meaning and purpose. The Harvard research showing that 75% of lonely adults feel their lives lack meaning suggests that loneliness is intertwined with deeper existential questions.
Interventions might therefore need to address not just "How can I connect with more people?" but "What gives my life meaning?" and "How can I contribute something valuable to the world?" Volunteer work, mentorship, creative pursuits, and community service can provide both social connection and a sense of purpose simultaneously.
Intergenerational Wisdom
There may be wisdom in looking at how previous generations and different cultures have maintained social bonds. While we cannot and should not simply return to past social structures, we can ask what was valuable in traditional patterns of community life and how those elements might be adapted to modern circumstances.
Extended family networks, neighbourhood cohesion, regular communal gatherings, shared meals, and rituals marking important life transitions all served to bind people together. Modern equivalents might include chosen families, neighbourhood associations, regular community events, potlucks, and secular ceremonies that create shared meaning.
The role of technology remains contentious. Clearly, social media and digital communication can facilitate connection—enabling long-distance relationships, connecting people with niche interests, and providing lifelines for those with mobility limitations.
However, when digital interaction substitutes for rather than supplements face-to-face connection, problems emerge. The dopamine hit of likes and comments can create an illusion of connection while actually increasing loneliness. The curated nature of social media can intensify feelings of inadequacy and isolation.
The solution likely involves developing greater digital literacy and intentionality about technology use. This means:
Perhaps most fundamentally, we need to weave opportunities for connection into the fabric of daily life rather than treating social interaction as something that happens only during scheduled events.
This might mean:
The loneliness pandemic represents one of the great public health challenges of our time. The research is detailed and compelling: loneliness isn't just emotionally painful—it's biologically toxic, comparable in health impact to smoking, obesity, and physical inactivity.
The cardiovascular effects alone are staggering, with lonely individuals facing dramatically increased risks of heart attack, stroke, and cardiac death. The immune system’s effects leave people vulnerable to infections and chronic inflammation. The cognitive impacts raise dementia risk substantially. And the psychological toll contributes to the broader mental health crisis affecting societies worldwide.
Living alone—an increasingly common arrangement globally—can be either liberating or isolating depending on whether it occurs in the context of meaningful social connections. The rapid rise in solo living, particularly in urban areas of developing countries like India,
represents a massive social transformation whose effects we're only beginning to understand.
Yet within this crisis lies opportunity. The growing recognition of loneliness as a legitimate health concern opens doors for intervention at individual, community, and policy levels. Social prescribing programs show promising results. Community initiatives are reconnecting neighbours. Workplaces are beginning to prioritise social well-being alongside productivity. National governments are developing comprehensive strategies.
The solutions aren't always complex or expensive. Sometimes what's needed is simply a bench in the right place, a community garden, a regular gathering, or a culture that encourages people to check on their neighbours. Other times, more substantial interventions are required—redesigning neighbourhoods, reforming healthcare delivery, or rethinking how we organise work and education.
What's most important is recognising that social connection is not a luxury but a fundamental human need, as essential to health as nutritious food, clean water, and physical activity. We are, as Aristotle observed over two millennia ago, social animals. Our biology is built for connection, and when that connection is absent, our bodies and minds suffer.
The loneliness pandemic challenges us to reconsider how we've organised modern life. The pursuit of individual autonomy and economic efficiency has brought many benefits, but it has also frayed the social fabric in ways that damage health and well-being. Moving forward requires finding a better balance—preserving individual freedom while creating the structures, spaces, and cultural norms that facilitate genuine human connection.
This isn't about returning to some idealised past or abandoning the benefits of modern life. It's about being intentional and thoughtful as we shape the future. It's about asking, as we design our cities, structure our workdays, and raise our children: "Does this bring people together or push them apart?"
For individuals currently experiencing loneliness, the message is one of hope: change is possible. Loneliness may feel permanent and overwhelming, but research shows it can be reduced through deliberate action. Reaching out, even when it feels difficult, making small changes in daily routines to facilitate social interaction, seeking quality over quantity in relationships, and asking for help when needed—all these steps can make a difference.
For communities and policymakers, the challenge is to create environments where connection is easy and isolation is hard, where social infrastructure is valued alongside physical infrastructure, and where the health of social bonds is considered as important as the health of the economy.
The loneliness pandemic won't be solved quickly or easily. It's a complex problem with biological, psychological, social, economic, and cultural dimensions. But it's a problem we can address if we recognise its importance and commit to both individual and collective action.
In the end, the question isn't whether we can afford to address loneliness—it's whether we can afford not to. The health costs are too high, the human suffering too great, and the solutions too achievable to ignore. By taking the loneliness pandemic seriously and responding with urgency, creativity, and compassion, we have an opportunity not just to reduce a health risk factor but to build stronger, more connected, more humane communities for everyone.
References
Author's Note: This article synthesises current research on loneliness, social isolation, and their health impacts. All information has been drawn from peer-reviewed scientific literature, reputable health organisations, and recent studies published through 2025. The case study of urban migration in India, while based on real demographic trends and research, uses a composite hypothetical example to illustrate broader patterns. Readers experiencing persistent loneliness or related health concerns should consult with qualified healthcare providers.